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OPEN POSITIONS

 House Manager 

Description & Details

The House Manager is responsible for all front-of-house duties including supervising volunteers, ushers, & staff in FOH areas. The House Manager will generally work Wednesday-Sunday afternoon through evening. The weekly schedule based upon the needs of the company and the programming during any given week.=

House Management

  • Ensure that all events and productions have adequate front of house staff and volunteers to meet needs of the size of the event.
  • Manage & train staff, volunteers, and ushers to provide excellent customer service to patrons.
  • Manage curtain speech volunteers, or perform curtain speech’s when needed.
  • Manage cleanliness of theatres, restrooms, and FOH areas to ensure spaces are clean and safe.
  • Make seating announcements at house open, 15 minutes to curtain and 5 minutes to curtain & intermission concluding
  • Help guests to seats
  • Resolve seating issues quickly with Patron Services
  • Know seating needs for ADA guests prior to house opening
  • Usher late seating guests or guests who re-enter as applicable
  • Manage building at closing, including any cleaning, and building security tasks

Bar Management

  • Manage the business aspects of the bar, such as ordering, taking inventory and reordering supplies, purchasing supplies, managing budgets, and maintaining accounting records for end of day.
  • Meet concessions revenue goals
  • Co-manage hiring and training staff to provide excellent service to patrons
  • Create effective schedules and quickly resolve conflicts to ensure that bar is staffed for events and productions
  • Diffuse tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed
  • Create cocktail menu and drink specials for events and promotion.
  • Maintain a fun, safe atmosphere for patrons

Administrative

  • Maintains typical office hours Wednesday-Friday to follow up on projects, order, shop and prepare for weekend events.
  • Manages volunteer program, acquisition, recruitment & training, using social media, email, participating in community events, while scheduling shifts through sign-up.com. Maintain regular recognition and appreciation.
  • Assists Executive Director with implementation & Management of Curtain Speech Program, working closely with local artists to ensure a curtain speech schedule
  • Assists FOH team ensuring quality and white glove customer service                                      
Qualifications:
  • High School Diploma. Bachelor’s Degree Preferred.
  • Restaurant, event, and/or stage management experience.
  • Excellent computer, problem-solving, and customer service skills.
  • Exceptional communication and interpersonal skills.
  • Ability to diffuse tense situations and resolve conflicts.
  • Effectively delegate responsibilities and maximize resources.
  • Decisiveness
  • Ability to walk, stand, and occasionally carry heavy items in a fast-paced, stressful environment.
  • Experience in box office operations and data tracking systems; experience with Patron Manager or other CRM Salesforce a plus
  • Experience with Microsoft Office applications (Excel, Word, Outlook, Internet)
  • Attention to detail
  • Working on weekends, evening hours, and holidays is required
  • Must possess reliable transportation and be willing to use own car for running errands
  • Professional demeanor and appearance
  • A team player who is able to work well with others under sometimes stressful environments
  • Experience working in a deadline-oriented environment while multi-tasking
  • on your feet, acting with tact and diplomacy
  • Verbal communication skills with a strong focus on customer service
  • Knowledge of a theater environment and non-profit organizations is preferred
Schedule: Full-Time position to include; a varied schedule, mostly Wed-Sun Afternoon - evening, including nights, weekends and holidays. 

 

Patron Experience Assistant

Mad Cow Theatre is one of Orlando’s most respected professional theatre companies presenting compelling works of theatre for a wide-range of audiences, with a passion for both classic and contemporary plays and musicals representing the best of American and World literature. Mad Cow Theatre is seeking a Box Office Assistant. Flexibility with hours, nights and weekends and holidays is required.

This position may include the following responsibilities. Maintaining the inventory of all concession items, processing bulk orders, and picking-up and delivering items weekly to the theatre. Must be comfortable with lifting items up to 30lbs. Flexibility with hours as needed for special events. Provide Customer Service and sales assistance to patrons who call our Box Office and on day of show. Be able to sell tickets, season subscriptions,class registration, gift certificates, merchandise and concessions. Must be comfortable with both phone sales and walk-up sales situations. 

 

Responsibilities:

  • Answer calls and process ticket orders in the Box Office
  • Process concession orders and invoices for payment efficiently
  • Serve each of our guests with "white glove" customer service
  • Maintain high standards in customer service- Go above and beyond
  • Lead customer care and organization of the theatre’s subscription program
  • Lead customer care and organization of the theatre’s student classes
  • Lead customer care and organization of the theatre’s merchandise
  • Return phone calls promptly, within a 30 minute window during business hours
  • Conduct weekly inventory for concessions and merchandise
  • Place orders for concessions with consideration to delivery/pick-up dates.
  • Pick-up orders/ items or shop and deliver them to the theatre in a timely manner
  • Provide weekly reports of purchases to management
  • Perform data entry and create reports using Excel and Patron Manager ticketing system
  • Maintain lobby, restrooms & concessions inventory
  • Maintain lobby, theatre, restroom and backstage cleanliness
  • Cultivate and maintain solid, respectful working relationships within the Central Florida area
  • Handle customer complaints in a professional manner
  • Must be able to complete assignments accurately in time allotted
  • Partner with peers and staff in the area of problem solving
  • Attend meetings related to the Box Office/Front of House
  • Marketing and collateral distribution 
  • Marketing and screen updates in lobby
  • Undertake any other responsibilities relating to ticketing services & audience services
  • Completes admin projects on down time as assigned
  • Other duties as assigned

 

Qualifications:

  • Must posses reliable transportation and be willing to use own car for running errands
  • Able to lift up to 30lbs
  • Friendly and polite telephone presentation and manner
  • Professional demeanor and appearance
  • A team player who is able to work well with others under sometimes stressful environments
  • Must be able to problem solve, think on your feet, acting with tact and diplomacy
  • Excellent customer service skills
  • Experience working in a deadline-oriented environment.
  • Possess strong communication, organizational and people skills.
  • Experience in handling heavy phones 
  • Previous Sales and/or Box Office experience is a plus
  • Patron Manager ticketing knowledge a plus.
  • Computer literacy with Ms Office (Word, Excel, Publisher) and Internet Research
  • College Degree Preferred

 


About Mad Cow Theatre (MCT)

Mad Cow Theatre is one of Orlando’s most respected professional theatre companies presenting compelling works of theatre for a wide-range of audiences, with a passion for both classic and contemporary plays and musicals representing the best of American and World literature.

We are located in the heart of downtown Orlando with 220 seats and two theatre spaces. With an annual attendance of over 20,000 and a subscriber base of 500, Mad Cow produces 10 productions plus The Orlando Cabaret Festival. Over the past 20 years, Mad Cow Theatre has grown from a tiny arts organization with an annual budget of $1,000 to the 15th largest non-profit arts organization in Orlando with an annual budget of over $1,000,000.    

Mad Cow Theatre is founded on the belief that the Theatre is a dynamic and powerful means of social understanding, as well as a hugely entertaining art form. Through the combination of passionate, skillful acting and compelling, insightful writing, nurtured by an attentive and ever-changing process, Mad Cow presents entertaining works of Theatre to an ever-widening audience- promoting, enhancing, and celebrating the human condition through art.


MCT will not discriminate against any employee or applicant for employment because of age, race, color, religion, sex, gender identity, national origin, disability, veterans’ status, sexual orientation, marital status or based on political or religious opinions or affiliations, membership or non-membership in employee organizations.

How to Apply / Contact

Please submit a cover letter and resume to office@madcowtheatre.com .