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 Box Office Assistant


Mad Cow Theatre is one of Orlando’s most respected professional theatre companies presenting compelling works of theatre for a wide-range of audiences, with a passion for both classic and contemporary plays and musicals representing the best of American and World literature. Mad Cow Theatre is seeking a Box Office Assistant. Flexibility with hours, nights and weekends and holidays is required.


This position may include the following responsibilities. Maintaining the inventory of all concession items, processing bulk orders, and picking-up and delivering items weekly to the theatre. Must be comfortable with lifting items up to 30lbs. Flexibility with hours as needed for special events. Provide Customer Service and sales assistance to patrons who call our Box Office and on day of show. Be able to sell tickets, season subscriptions,class registration, gift certificates, merchandise and concessions. Must be comfortable with both phone sales and walk-up sales situations. 



Answer calls and process ticket orders in the Box Office

Process concession orders and invoices for payment efficiently

Serve each of our guests with "white glove" customer service

Maintain high standards in customer service- Go above and beyond

Lead customer care and organization of the theatre’s subscription program

Lead customer care and organization of the theatre’s student classes

Lead customer care and organization of the theatre’s merchandise

Return phone calls promptly, within a 30 minute window during business hours

Conduct weekly inventory for concessions and merchandise

Place orders for concessions with consideration to delivery/pick-up dates.

Pick-up orders/ items or shop and deliver them to the theatre in a timely manner

Provide weekly reports of purchases to management

Perform data entry and create reports using Excel and Patron Manager ticketing system

Maintain lobby, restrooms & concessions inventory

Maintain lobby, theatre, restroom and backstage cleanliness

Cultivate and maintain solid, respectful working relationships within the Central Florida area

Handle customer complaints in a professional manner

Must be able to complete assignments accurately in time allotted

Partner with peers and staff in the area of problem solving

Attend meetings related to the Box Office/Front of House

Marketing and collateral distribution 

Marketing and screen updates in lobby

Undertake any other responsibilities relating to ticketing services & audience services

Completes admin projects on down time as assigned

Other duties as assigned



  • Must posses reliable transportation and be willing to use own car for running errands
  • Able to lift up to 30lbs
  • Friendly and polite telephone presentation and manner
  • Professional demeanor and appearance
  • A team player who is able to work well with others under sometimes stressful environments
  • Must be able to problem solve, think on your feet, acting with tact and diplomacy
  • Excellent customer service skills
  • Experience working in a deadline-oriented environment.
  • Possess strong communication, organizational and people skills.
  • Experience in handling heavy phones 
  • Previous Sales and/or Box Office experience is a plus
  • Patron Manager ticketing knowledge a plus.
  • Computer literacy with Ms Office (Word, Excel, Publisher) and Internet Research
  • College Degree Preferred


Mad Cow seeks a diverse company and is committed to equal opportunity employment.  

Please submit cover letter and resume to HR Department via email: